Frequently Asked Questions
Production:
How long will it take for my order to ship?
Current production time is 4-8 days
Can I alter my order?
We are unable to edit a order once it's confirmed
Can I cancel my order?
Once a order is placed it can no longer be cancelled
Shipping:
How long will shipping take?
We ship via UPS & USPS, shipping times are typically between 2-5 days
Where do you ship from?
Orders ship from Arizona
Where do you ship to?
We currently only ship in the USA
What happens if my package is lost or stolen?
We hold no responsibility if a shipment that was marked as delivered is lost or stolen, if an item is stuck in transit for over 10 days, please email us at hello@oliverandcruz.com
Gifting:
Can I add a gift message?
If you wish to add a gift message, please type your message in the notes section on the cart/checkout page and we will print that message on the packing slip. Our packing slips never show price or payment information.
Returns:
Can I return my order?
Due to each item being personalized, we cannot accept returns or exchanges. However, if there is a problem with your order, please contact us at hello@oliverandcruz.com and we will either send a replacement or give a refund